Exchanges & Returns

Exchanges

If you would like to exchange a product, please contact us before sending the item back. Let us know which product, size, or variant you would like to receive instead. This allows us to reserve the requested item for you, subject to availability, and provide you with detailed exchange instructions.

Return Procedure

Unused products may be returned within 14 days of delivery, preferably in their original packaging and with all original labels and tags attached.

Customers may use any shipping carrier of their choice.

To exercise your right of withdrawal, please complete the withdrawal form and include it with your return shipment. Alternatively, you may send a completed and signed copy by email.

Return Address

Mayhem s.r.o. (Sídla Kaprova)
Kaprova 42/14
110 00 Prague 1
Czech Republic

For customers from the Czech Republic, Slovakia, Hungary and Romania, returns can also be sent via Packeta to the following drop-off location (preferred method):

Dejvická Drogérie s.r.o.
Dejvická 774/56 (Dejvická drogérie)
Praha 6 – Bubeneč
Czech Republic
ID: 9291

Contact Information for the Carrier

Phone: +420 722 235 175
Email: eshop@fighter.eu

Tracking Information

After dispatching the return shipment, please send us the tracking number by email so that the shipment can be monitored and any delivery issues can be resolved promptly.

Returns from Countries Outside the European Union

When returning goods from a country outside the EU, please ensure that the shipment is clearly marked as "Returned Goods" for customs purposes. Failure to do so may result in customs charges or delays.

If customs duties, import taxes, or similar charges were paid upon delivery, customers should check with their local authorities regarding the possibility of reclaiming these charges, if applicable.

 

---

If you have any questions regarding returns or exchanges, please feel free to contact us at eshop@fighter.eu or via our contact form.