Warranty Claims
Warranty Claims
If you would like to make a warranty claim, please contact us before sending the item back. Please provide a brief description of the defect and, if possible, include photographs clearly showing the issue. This allows us to assess the claim in advance and provide you with any further instructions.
Warranty Claim Procedure
Products are covered by a 2-year statutory warranty period from the date of delivery.
Customers may use any shipping carrier of their choice.
To make a warranty claim, please complete the warranty claim form and include it with your shipment. Alternatively, you may send a completed and signed copy by email.
Return Address
Mayhem s.r.o. (Sídla Kaprova)
Kaprova 42/14
110 00 Prague 1
Czech Republic
For customers from the Czech Republic, Slovakia, Hungary and Romania, warranty claims can also be sent via Packeta to the following drop-off location (preferred method):
Dejvická Drogérie s.r.o.
Dejvická 774/56 (Dejvická drogérie)
Praha 6 – Bubeneč
Czech Republic
ID: 9291
Contact Information for the Carrier
Phone: +420 722 235 175
Email: eshop@fighter.eu
Tracking Information
After dispatching the shipment, please send us the tracking number by email so that the shipment can be monitored and any delivery issues can be resolved promptly.
Warranty claims should be sent using a service that provides shipment tracking, ideally with insurance. We are not responsible for shipments sent without tracking if they are lost.
Warranty Claims from Countries Outside the European Union
When sending goods for a warranty claim from a country outside the EU, please ensure that the shipment is clearly marked as "Returned Goods" for customs purposes. Failure to do so may result in customs charges or delays.
If customs duties, import taxes, or similar charges were paid upon delivery, customers should check with their local authorities regarding the possibility of reclaiming these charges, if applicable.
If you have any questions regarding warranty claims, please feel free to contact us at eshop@fighter.eu or via our contact form.